Restaurant Dining Review – Drive Thru Blues
We are your drive-thru customers. Those who listen attentively to pay your bills – so. Ok, let's admit it, sometimes we find ourselves in your take-away drive-thru line, especially on football nights. Why can not we understand everything, you say the menu board? There is not much fun out here in conversation with a back-lit piece of plastic under the best conditions. But if there is a lot of verbal gibberish, we begin to doubt our own. Maybe we just do not have what it takes toTo drive-through takeaway.
Drive-thru operations on the menu for boards long before we humans on the moon. We have no problem talking to the man on the moon. The law enforcement authorities blasting a listening device in our living room window from the next block, and to hear a whisper. But the conversation with your drive-thru order taker 100 meters appears to have state of the art.
Probably after a monumental study, and several operational Board of Director's meeting decided to jack in thean "advance" menu in the Jack in the Box Drive-Thru. Imagine the loss of self-esteem suffered by us drive-thru customers call this dumb piece of plastic, especially if the yardman tells us that it is hidden around the drive-thru corner, behind a bush, the same menu board with Squawk Box. Then discover that we are not a word, she says, can understand them anyway. We leave, broken shells of our former self, holding a white paper bag with God knows what.
Thisis a joint drive-thru call (Only the names have been changed to protect the innocent.)
"Welcometobicsbetterbur (static) homeoftheflam (someone screams) chicks (Checkout ring) edsteak"
"What?"
"Welcometobicsbett (scratchy sound) burgersmay (cough) akeur (cash register ringing) of the.
"Want My Stuff?
"Goheadplez"
"Where?"
"What-you-like-to-order?"
"Wow! You speak English great."
Eightwhat? "
"Never mind, just give me: 2 – # 1's, 1 – # 2, and 3 – # 4's"
"Ok, that is a # 1, # 2, a, a # 3, # 4 and a. Frieslawbeansurtots?"
And so it goes.
Not all of the drive-thru communication problems are the result of cheap, faulty audio systems. Many drive-thru operations, their customers, a whopping $ 7.00 to $ 9.00 per hour feel to pay these thugs should multitask earn their high wages. They are equipped with a wireless headset (an endemic sourceCommunication) chaos, they free drink orders and orders filled sac, while taking orders, orders to withdraw, and the surrender of the contracts for the supply window. Five for one: not a bad deal – if the operator of our frustration, if not overwhelmed, the person can simply keep your drive-through rebates moves along smoothly.
It would be an interesting study on the cost / income ratio of the implementation of a real live, smile, happy person in determining the drive-thru line for three hours atBreakfast, lunch and dinner. That's nine hours of daily personal contact with us, the drive-thru customer greeting us at our jobs, sell us lots of extras to keep us happy and streamline the entire operation to process more orders in less time. The turnover was shocking.
Since the idea is too radical for most operators to try then how these solutions help to us:
1) Make sure your order customers that they are communicators, notSpeed spokesman. 2) Let your order taker to do just that, handle the orders to collect the money and the hand of the orders to us. 3) When buying a better order in the system to it.
Bill Miller Bar-BQ, a South Texas chain with over 60 shops, opted for all three above. Your audio system is good, and their order buyers are not overburdened and are generally comprehensible. Here's the big difference. Immediately next to their piece of backlit plastic, they placed a pylon with an LCD screenshows that our order, as it is punched into the cash register. What a feeling of power, only to know that our order is correct.
In a survey of your drive-thru customers, most would vote for the real, living person. If you believe that you will not do so, then each of # 1, # 2 and # 3 would help us. Or follow Bill Miller's lead and not all three, and we will keep on driving-thru.
copyright 2006, Bill Stephens
Related : gooddigg skypream K-12 Education Pregnancy
Drive-thru operations on the menu for boards long before we humans on the moon. We have no problem talking to the man on the moon. The law enforcement authorities blasting a listening device in our living room window from the next block, and to hear a whisper. But the conversation with your drive-thru order taker 100 meters appears to have state of the art.
Probably after a monumental study, and several operational Board of Director's meeting decided to jack in thean "advance" menu in the Jack in the Box Drive-Thru. Imagine the loss of self-esteem suffered by us drive-thru customers call this dumb piece of plastic, especially if the yardman tells us that it is hidden around the drive-thru corner, behind a bush, the same menu board with Squawk Box. Then discover that we are not a word, she says, can understand them anyway. We leave, broken shells of our former self, holding a white paper bag with God knows what.
Thisis a joint drive-thru call (Only the names have been changed to protect the innocent.)
"Welcometobicsbetterbur (static) homeoftheflam (someone screams) chicks (Checkout ring) edsteak"
"What?"
"Welcometobicsbett (scratchy sound) burgersmay (cough) akeur (cash register ringing) of the.
"Want My Stuff?
"Goheadplez"
"Where?"
"What-you-like-to-order?"
"Wow! You speak English great."
Eightwhat? "
"Never mind, just give me: 2 – # 1's, 1 – # 2, and 3 – # 4's"
"Ok, that is a # 1, # 2, a, a # 3, # 4 and a. Frieslawbeansurtots?"
And so it goes.
Not all of the drive-thru communication problems are the result of cheap, faulty audio systems. Many drive-thru operations, their customers, a whopping $ 7.00 to $ 9.00 per hour feel to pay these thugs should multitask earn their high wages. They are equipped with a wireless headset (an endemic sourceCommunication) chaos, they free drink orders and orders filled sac, while taking orders, orders to withdraw, and the surrender of the contracts for the supply window. Five for one: not a bad deal – if the operator of our frustration, if not overwhelmed, the person can simply keep your drive-through rebates moves along smoothly.
It would be an interesting study on the cost / income ratio of the implementation of a real live, smile, happy person in determining the drive-thru line for three hours atBreakfast, lunch and dinner. That's nine hours of daily personal contact with us, the drive-thru customer greeting us at our jobs, sell us lots of extras to keep us happy and streamline the entire operation to process more orders in less time. The turnover was shocking.
Since the idea is too radical for most operators to try then how these solutions help to us:
1) Make sure your order customers that they are communicators, notSpeed spokesman. 2) Let your order taker to do just that, handle the orders to collect the money and the hand of the orders to us. 3) When buying a better order in the system to it.
Bill Miller Bar-BQ, a South Texas chain with over 60 shops, opted for all three above. Your audio system is good, and their order buyers are not overburdened and are generally comprehensible. Here's the big difference. Immediately next to their piece of backlit plastic, they placed a pylon with an LCD screenshows that our order, as it is punched into the cash register. What a feeling of power, only to know that our order is correct.
In a survey of your drive-thru customers, most would vote for the real, living person. If you believe that you will not do so, then each of # 1, # 2 and # 3 would help us. Or follow Bill Miller's lead and not all three, and we will keep on driving-thru.
copyright 2006, Bill Stephens
Related : gooddigg skypream K-12 Education Pregnancy
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